Privacy Policy

1. Data Controller Vasileiadi Vithleem (the “Controller”), with business address at Argiroupoleos 13, Argiroupoli, Attica, 16451, Greece, is the Data Controller responsible for the processing of your personal data. We are committed to protecting your privacy and ensuring that your personal information is handled in accordance with the General Data Protection Regulation (GDPR) and applicable Greek laws.

2. Information We Collect To provide our services, we process the minimum amount of personal data necessary. This includes your email address, which is used for account creation, login authentication, and to send you your access PIN and booking confirmations. We also process your access PIN to validate your session and grant you entry to the interactive tour. Additionally, our server logs may collect technical data such as browser type and IP address to ensure the secure and stable operation of our web-based platform.

3. Location Data (GPS) GuideGame utilises your device’s GPS location services solely to enhance your experience during active gameplay. This data is used exclusively within the application to verify your position relative to specific tour checkpoints and to trigger the corresponding content. We expressly clarify that we do not engage in “tracking” your movements outside of the application, nor do we store or share your location history once the active tour session has concluded or if the application is closed.

4. Data Sharing and Third-Party Services We value your privacy and do not sell, rent, or trade your personal information to third parties. We may use third-party tools, such as Google Analytics, to collect anonymous, aggregated statistics about how our website is used. This helps us understand visitor traffic and improve our services. These tools operate using cookies and do not provide us with your personal identity. We may only disclose your information if required by law, such as to comply with a court order or other legal process.

5. Data Security and Your Rights We implement appropriate technical and organisational measures to safeguard your personal data against unauthorised access, alteration, or disclosure. You have the right to access the personal information we hold about you, request the correction of inaccurate data, or request the deletion of your account and associated data. If you have any questions regarding your data or wish to exercise your rights, you may contact us via the contact details provided on our website.

6. Exercising Your Rights You have the right to request access to, rectification of, or erasure of your personal data (‘right to be forgotten’). If you wish to request the deletion of your data or have any concerns regarding how your information is handled, please contact us at hello@guidegame.gr with the subject line “Data Privacy Request”. We are committed to addressing your request and will respond within 30 days of receiving your message.